FAQ

＜About Product Delivery＞
■ Where are products shipped from?
All products are shipped directly from Japan to your address.
■ Which countries can SAKE Master ship to?
SAKE Master ships to countries and regions other than those prohibiting personal imports of alcoholic beverages from Japan.
■ Are there any products that cannot be shipped?
Some products may not be deliverable due to import restrictions in certain countries. If delivery is unavailable, a notice stating “This product cannot be delivered to <Country Name>” will be displayed.
■ What shipping methods are available?
The primary shipping methods used are DHL, FedEx, UPS, and Japan Post EMS.
■ Are shipping costs displayed before placing an order?
Shipping costs are displayed in the cart.
■How are shipping fees calculated?
Shipping fees are calculated based on the item's size and weight, as well as the shipping method selected by the seller.
■How long does it take for my order to arrive?
The estimated delivery date is listed at the bottom of the seller information section on the product details page. Please note that the actual arrival date may vary due to weather conditions and carrier circumstances.
■Why do sellers have different estimated delivery dates?
Estimated delivery dates vary by seller because each seller uses different shipping carriers and requires different preparation times for orders.
■Can I specify a delivery date?
Currently, we cannot accommodate delivery requests for specific dates or times due to anticipated delays in orders processing through our fulfillment centers.
■Do you ship on weekends and holidays?
Estimated delivery dates vary depending on the shipping method used by the seller. The shipping method will be notified in the shipping confirmation email.
■ Can I place orders to multiple addresses using one account?
You can specify one address per order. To ship to a different address within the same country, create a new order.
■ Can I change the delivery address after placing an order?
If the order has not yet shipped, you can request a delivery address change directly from the seller via the [Message] option on the relevant order in your order history page.
■ My order was returned to Japan. What should I do?
If the order is returned due to customer reasons (e.g., incorrect shipping address), you will be responsible for the redelivery shipping costs (including cases where shipping was originally free).

＜Issues & Import Duties＞
■ Can I lower the invoice value or declare items as gifts?
In accordance with each country's laws and regulations, we cannot lower the invoice value or declare items as gifts. All orders are listed and declared as “goods.”
■ Will I encounter issues or be charged import taxes?
Depending on the product type, import taxes may be levied upon arrival.
■ My order is temporarily unavailable. What should I do?
Please order items that can be prepared in advance at your own discretion. If returned or confiscated due to destination country regulations, refund eligibility is determined by the seller.

＜About Payment＞
■ Is shopping on SAKE Master safe?
SAKE Master protects your privacy through multiple security checks. See our Safe & Secure Platform page for details.
■ What payment methods are available?
SAKE Master accepts credit cards (Visa, MasterCard) and PayPal.