FAQ

■About product delivery■

■Where will the product be delivered from?

All products will be delivered directly from Japan to your address.

■ Which countries can SAKE Master deliver to?

Currently, SAKE Master is shipping to the following 4 countries and regions: Australia , Hong Kong , Taiwan , and Singapore.

■Are there any items that cannot be delivered?

Some products cannot be delivered due to the import regulations of each country. If the item cannot be delivered, a note will be displayed saying "This item cannot be delivered to < country name > ."

■What delivery methods are available?

The most commonly used services include Japan Post's international speed mail ( EMS ), Fedex , and DHL .

■Will shipping charges be displayed before ordering?

Shipping charges are shown in the cart.

■How is the shipping charge calculated?

How shipping is calculated depends on the size and weight of the item and the shipping method used by the seller.

■How long does it take for my order to arrive?

Estimated delivery times are listed at the bottom of the seller information on the product detail page. Please note that the actual arrival date may vary depending on the weather and conditions of the shipping company.

■Why do different sellers have different estimated delivery dates?

Estimated delivery dates vary by seller because they use different carriers and the time it takes to prepare an order.

■Is it possible to specify the delivery date?

Due to the unpredictability of how long it will take for an order to clear customs, we are currently unable to offer specific delivery times. note that.

■Do you deliver on weekends and holidays?

The estimated delivery date depends on the shipping method used by the seller. The shipping method will be notified in the shipping notification email.

■Can I send orders to multiple addresses with one account?

You can specify one address for one order. If you would like to specify a different shipping address, you can send your order to another address within the same country by creating a new order.

■Can I change the shipping address after ordering?

If your order hasn't shipped, you can request a shipping address change directly from the seller by going to the order history page and clicking Send Message on the right side of the order.

■It seems that the order has been returned to Japan. What should I do?

If the order is returned due to the customer's reasons (wrong delivery address, etc.), the customer will be responsible for the shipping fee for redelivery (including free shipping).

■Customs duties and import taxes■

■Can I lower the price displayed on the invoice or declare it as a gift?

In accordance with the laws and regulations of each country, it is not possible to lower the price displayed on the invoice or declare it as a gift. All orders will be described and declared as "merchandise".

■Do I have to pay customs duty or import tax?

Depending on the type of goods, customs duties may be imposed upon arrival at customs. It is the responsibility of the customer to confirm and bear any customs duties. Seller is not responsible for customs clearance time. note that.

■ My order is not clearing customs. What should I do?

It is the customer's responsibility to order products that can be cleared through customs in advance. If the item is returned or confiscated by the destination customs, the seller will decide whether or not to issue a refund.

■About payment■

■ Is it safe to shop at SAKE Master ?

SAKE Master protects your privacy by combining multiple security checks. For more information, please see Safe and Secure Platform.

■What payment methods are available?

SAKE Master accepts credit cards ( Visa , MasterCard ) and PayPal .

■Will I be charged a price that is not displayed for the product?

The cost of the product is displayed in full.

■Can I place an order without registering as a member?

You can place an order only after registering as a member.

■Where can I find out if my order has been processed correctly?

Once your order has been successfully processed, an order confirmation email will be sent to your registered email address.

■ Cancellation ■

■Can I cancel an order that has been paid for?

Cancellations can be made up until the order has shipped. Once an order is in "Shipped" status, it cannot be cancelled.

■How can I cancel my reservation?

Please select "Cancel order" from the order history to cancel the order.

■How can I be sure that my cancellation was processed correctly?

Orders that have been successfully canceled will show as "Cancelled" in your order history.

■About ordering■

■How can I make an inquiry about an order?

For inquiries, please use the message function to contact the seller directly. If you do not receive a reply from the seller within 3 business days, please contact the SAKE Master customer team.

■How can I check the shipping status of my order?

When the order is shipped, a shipping notification email will be sent to the registered email address, and the order status in the order history will be "Shipped".

■How can I track my order?

The shipping method and tracking number for your order are provided in the shipping confirmation email. For tracking, please use the tracking service of each shipping company.

■When will my order arrive?

The estimated delivery date for your order is provided in your shipping confirmation email. The estimated delivery date and the actual arrival date may differ depending on the weather and the circumstances of the delivery company. note that.

■ I have not received my order. What should I do?

If you haven't received your order, please use the shipping company's tracking service to check the delivery status. If you have not received your order after the estimated delivery date, please select the order from the order history page and use the message function to contact the seller.

■The item I ordered was not included. What should I do?

Please select the order from the order history page and use the message function to contact the seller. You can request a resend of the missing item or request a refund.

■Can I return defective products?

Return and refund policies vary by seller. Please check the seller page of each seller.

■I received a different product than what I ordered. What should I do?

Please select the order from the order history page and use the message function to contact the seller. You can exchange the item or request a refund ( * depending on the seller's return and refund policy)